Privacy Policy

Your privacy matters to us at gravmicrospectranexolo

Last Updated: March 15, 2025

1. Information We Collect

At gravmicrospectranexolo, we collect information that you provide directly to us when you register for our entrepreneurship programs, subscribe to our learning materials, or engage with our financial education services. This includes your name, email address, phone number, and professional background details.

Personal Information

Contact details including name, email address, and phone number
Professional information such as business experience and industry background
Educational preferences and learning objectives
Payment information for course enrollment and materials
Communication preferences and subscription settings

Technical Information

We automatically collect certain information when you visit our website, including your IP address, browser type, device information, and website usage patterns. This technical data helps us improve our services and ensure optimal performance of our learning platform.

Important: We never collect sensitive financial information such as bank account details or credit card numbers directly. All payment processing is handled through secure third-party payment processors.

2. How We Use Your Information

Your information enables us to provide personalized entrepreneurship education and financial learning resources. We use this data to customize your learning experience, send relevant course updates, and improve our educational content based on user preferences and engagement patterns.

Purpose	Information Used	Legal Basis
Course delivery and support	Contact details, learning preferences	Contract performance
Communication and updates	Email address, communication preferences	Legitimate interest
Platform improvement	Usage data, feedback	Legitimate interest
Legal compliance	All collected data as required	Legal obligation

Marketing Communications

We may send you information about new courses, learning resources, and updates about our entrepreneurship programs. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

3. Data Sharing and Third Parties

We maintain strict controls over how your information is shared. gravmicrospectranexolo does not sell or rent your personal information to third parties. We only share your data with trusted service providers who help us deliver our educational services and maintain our platform.

Service Providers

Email service providers for course communications and newsletters
Payment processors for secure transaction handling
Cloud hosting services for platform infrastructure
Analytics services to understand user engagement and improve our offerings
Customer support tools to provide assistance and resolve inquiries

Legal Disclosures: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

International Transfers

Some of our service providers may be located outside Malaysia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

4. Your Rights and Choices

You have significant control over your personal information. Malaysian privacy laws and our commitment to transparency provide you with several rights regarding your data. You can exercise these rights by contacting us through the methods provided at the end of this policy.

Access and Correction

You can request access to your personal information that we hold and ask us to correct any inaccuracies. We'll provide you with a copy of your data and make necessary corrections within a reasonable timeframe.

Data Portability

You can request a copy of your data in a structured, commonly used format. This allows you to transfer your information to another service provider if you choose to do so.

Deletion and Restriction

You can request that we delete your personal information or restrict how we process it. However, we may need to retain certain information for legal or legitimate business purposes, such as completing ongoing courses or maintaining financial records.

Response Time: We aim to respond to all privacy requests within 30 days. Complex requests may take longer, and we'll keep you informed of any delays.

5. Data Security and Protection

Protecting your information is fundamental to our operations. We implement comprehensive security measures to safeguard your data against unauthorized access, modification, disclosure, or destruction. Our security practices are regularly reviewed and updated to address emerging threats.

Technical Safeguards

Encryption of data in transit and at rest using industry-standard protocols
Regular security audits and vulnerability assessments
Multi-factor authentication for administrative access
Secure backup systems with regular testing procedures
Network security monitoring and intrusion detection systems

Organizational Measures

Our team receives regular training on data protection best practices. Access to personal information is restricted to employees who need it for their job functions, and all staff sign confidentiality agreements.

Incident Response

In the unlikely event of a data breach, we have procedures in place to respond quickly, assess the impact, and notify affected individuals and relevant authorities as required by law.

6. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. Different types of information are retained for different periods based on their purpose and legal requirements.

Retention Periods

Course enrollment and progress data: 7 years after course completion
Payment and billing information: 7 years for tax and accounting purposes
Marketing communications preferences: Until you unsubscribe or withdraw consent
Website usage and analytics data: 26 months from collection
Customer support communications: 3 years from last contact

Deletion Process

When retention periods expire or you request deletion, we securely remove your information from our active systems. Some data may remain in backup systems for a limited time before being permanently deleted.

Note: We may retain certain information longer if required by law, for legal proceedings, or to protect our legitimate interests, such as fraud prevention or safety concerns.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website performance, and provide personalized content. You can control cookie settings through your browser preferences.

Types of Cookies We Use

Essential cookies: Required for basic website functionality
Analytics cookies: Help us understand how visitors use our website
Preference cookies: Remember your settings and preferences
Marketing cookies: Used to deliver relevant advertisements and content

Managing Cookies

You can accept or decline cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect website functionality. Some features of our learning platform may not work properly if cookies are disabled.

8. Children's Privacy

Our entrepreneurship and financial education services are designed for adults and business professionals. We do not knowingly collect personal information from children under 13 years of age. If we discover that we have inadvertently collected information from a child, we will delete it immediately.

Age Verification

By using our services, you represent that you are at least 18 years old or have reached the age of majority in your jurisdiction. If you are between 13 and 18, you may only use our services with parental consent and supervision.

9. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you by email or through prominent notices on our website.

Notification Process

For minor updates, we'll update the "Last Updated" date at the top of this policy. For material changes that affect how we collect, use, or share your information, we'll provide at least 30 days' advance notice.

Your Continued Use: By continuing to use our services after policy changes take effect, you acknowledge and agree to the updated terms.

10. Contact Information

If you have questions about this privacy policy, want to exercise your rights, or need to report a privacy concern, please contact us through any of the following methods:

Postal Address:

gravmicrospectranexolo Privacy Team
22-1, Jln Radin Bagus 3
Bandar Baru Sri Petaling
57000 Kuala Lumpur
Wilayah Persekutuan Kuala Lumpur
Malaysia

Phone: +60323031981

Email: privacy@gravmicrospectranexolo.sbs

General Inquiries: info@gravmicrospectranexolo.sbs

Response Expectations

We take privacy inquiries seriously and aim to respond within 48 hours for urgent matters and within 5 business days for general questions. Privacy rights requests may take up to 30 days to process completely.